The Health Services Administration acknowledges it is taking longer to fill prescriptions since requiring payments up-front before patients could get their medications. HSA Chief Executive Officer Lizzette Yearwood said that since the policy change on 1 January, many orders require a pharmacy phone call to confirm a patient’s insurance coverage, or patients are being asked to pay for their orders in cash. As a result, she said, some orders are taking longer which is leading to a change in pharmacy operations.
“We are creating an additional window,” she said, “designated for CINICO patients, seafarers and veterans because their verification is a little bit quicker.”
The HSA has been helping connect patients to the Needs Assessment Unit when insurance coverage is not available. They are also reminding patients in the outer districts that pharmacists are at clinics on the same days that doctors are staffed. The East End clinic is staffed with a physician and pharmacist on Mondays and Thursdays; the North Side clinic is dual-staffed on Tuesdays and Fridays. The clinics in Bodden Town and West Bay are staffed every weekday.