As promised, government’s regulator of telecom companies has put in place new rules that could include a $500,000 fine for firms that fail to provide notice of a service outage.
In a statement, the Information and Communications Technology Authority (ICTA), said licencees used to provide notification of outages as a matter of courtesy, but that recent events have made it necessary to implement the new rules. They require licensees to notify the ICTA by email within 60 minutes of a service outage lasting longer than 15 minutes for at least 50 customers or some key customers like emergency services or the airport.
Other notifications are required during and after the outage, along with a more detailed report to be submitted within 14 days.
ICTA Managing Director Alee Fa’amoe said the mandate is coming because “customers are simply not receiving the expected level of service for which they pay licensees each month.”