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$550k fine for no outage notification

As promised, government’s regulator of telecom companies has put in place new rules that could include a $500,000 fine for firms that fail to provide notice of a service outage.

In a statement, the Information and Communications Technology Authority (ICTA), said licencees used to provide notification of outages as a matter of courtesy, but that recent events have made it necessary to implement the new rules. They require licensees to notify the ICTA by email within 60 minutes of a service outage lasting longer than 15 minutes for at least 50 customers or some key customers like emergency services or the airport.

Other notifications are required during and after the outage, along with a more detailed report to be submitted within 14 days.

ICTA Managing Director Alee Fa’amoe said the mandate is coming because “customers are simply not receiving the expected level of service for which they pay licensees each month.”

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About the author

Tammi Sulliman

Tammi Sulliman

Tammi Sulliman is a Caribbean journalist with more than 15 years in the industry. Her roots steeped in print journalism, she made the transition to television in 2007. A reporter and talk show host in the Cayman Islands, she has focused on political and social issues affecting the community. She took the helm of the news product at Hurley's Media Ltd. as News Director in November, 2015. Ms Sulliman was raised in Trinidad & Tobago and graduated with honours in French Linguistics and Professional Writing from the University of Toronto in Ontario, Canada. She is a proud mother and privileged to call the Cayman Islands home.

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