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Jamaica fibre cut affects Cayman Internet service

Many of you may have noticed internet service disruptions today.

Cayman 27 understands sporadic service problems were experienced across providers, including some Flow customers losing data connectivity briefly as well.
Many C3 customers were without internet for most of the day.
Flow Head of Marketing Julie Hutton says their customers were not affected by any major disruption. She says, “Flow was aware there was a fibre cut overseas which is affecting some providers. However we (Flow) have resilient routes so our customers are not impacted.”

C3 Managing Director Randy Merren, speaking with Cayman 27 on the situation and      says service was restored to clients around 5.15pm.

He says Columbus reported a major fibre cut around 12.15am on Wednesday (30 November) in which two 144 count fibre cables in Jamaica were damaged causing the outage.
Cayman uses two undersea cables Cayman Jamaica Fibre System (CJFS) and MAYA1 for service but as Ms Hutton explains, when there is an issue with one cable Flow re-routes to the second cable to maintain connectivity.
Information Communication and Technology Authority director Alee Fa`amoe was contacted on today’s situation and while he says it’s premature for the regulator to comment until further information was available.
Mr Fa`amoe says repairs were ongoing. He adds ICTA recently imposed outage reporting regulations are already bearing fruit, in that we are already better informed about the state of the industry.

About the author

Reshma Ragoonath

Reshma Ragoonath

Reshma Ragoonath is a Trinidadian journalist with 16 years media experience with a strong background in print with her most recent stint at The Cayman Reporter. She has a BA in Mass Communications, as well as, an Associate degree in Journalism and Public Relations.

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