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911 overhaul in works

Government will soon issue a Request for Proposals as part of an overhaul of the country’s 911 system. It is the first item on a new list of priorities for the Information and Communications Technology Authority.

ICTA Managing Director Alee Fa’amoe describes the RFP as the next step in upgrading 911 emergency call service. First, ICTA had to work with each telecommunication provider to ensure there were multiple routes for calls to reach responders in case one system were to malfunction.

“Every one of our telecom networks (providers) now connects into 911 through their own facilities,” Mr. Fa’amoe said, “And then they’ve got secondary connnections through one another, so if Provider A was to have a problem or a failure or a connection issue, they could still connect through Provider B.”

ICTA next wants the 911 centre to know where each call is originating so that emergency services can reach any caller, even if they are lost or incapacitated.

About the author

Patrick Kreitlow

Patrick Kreitlow

Pat Kreitlow joined the Cayman 27 staff in October 2015. For nearly a decade, Pat was a familiar presence in living rooms across western Wisconsin where he was a reporter and nightly news anchor at WEAU-TV. He later served his neighbors as a state senator. When he and his wife Sharry became “empty nesters,” they moved to Grand Cayman in early 2014. They have two daughters and two grandsons.

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