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Former Ritz employee critical of hotel’s Caymanian advancement programme

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The Ritz-Carlton Grand Cayman’s (RCGC) programmes designed to fast-track Caymanians into management positions are not working as intended, according to one former employee.

He told Cayman 27 the Ritz brand has brought a lot of value to the country, but said a de facto glass ceiling is effectively shutting down career prospects for Caymanians aspiring to advance.

He said for him, the Ritz was a dead-end, so he quit.

“No matter what I did in my department, no matter how good I was, no matter how much I helped, I realized that I was never going to be considered for a leadership role,” said former concierge Christopher Hadome.

He blames a defacto glass ceiling is keeping Caymanians out of top roles at the Ritz-Carlton, so he decided to walk away, quitting on June 6th.

“The ceiling stops at hourly staff. So if you’re an hourly staff, and you’re Caymanian, it’s pretty much almost impossible for you to move into a leadership role unless you go into the voyager system,” said Mr. Hadome.

He told Cayman 27 the RCGC’s voyager programme, touted as a fast-track for young, college educated Caymanians into management, hasn’t delivered results.

“The results aren’t there,” said Mr. Hadome. “Look at it right now, how many managers as a result of the voyager programme are working in there right now, and I could tell you there aren’t any.”

He admitted he was never a part of the voyager programme, but claims those who were often left to languish in inconsequential roles with no managerial authority.

“It’s very good at training the individual, but when it comes to the managerial promotion piece, I think there’s some, I don’t know, some roadblocks there, some kind of hindrance there where they don’t, where they don’t,” he said.

He said he’s speaking out in hopes management will remove roadblocks to Caymanian advancement.

“I love the Ritz-Carlton brand, I just feel the management needs to value the people that work for them,” said Mr. Hadome.

Again, those are the views of one employee.
Cayman 27 reached out to the Ritz-Carlton for answers to Mr. Hadome’ s criticisms about the voyager programme.

The hotel wouldn’t confirm how many Caymanians, if any, had actually moved into leadership roles through the voyager programme, but it did issue this statement:
“We feel very positive about our voyagers programme. It is relatively new but already has provided favorable benefits. It provides participants with Ritz-Carlton training to assist them in their future careers, [and] the training also may help participants to gain higher paying jobs in the future.”

About the author

Joe Avary

Joe Avary

Joe Avary has been with Cayman 27 since 2014. He brings 20 years in television experience to the job, working hard every day to bring the people of Cayman stories that inform the public and make a difference in the community. Joe hopes his love for the Cayman Islands shines through in his informative and entertaining weather reports. If you have a story idea for Joe or just want to say hello, call him at 324-2141 or send an email to

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